{"id":593,"date":"2025-12-13T12:24:56","date_gmt":"2025-12-13T12:24:56","guid":{"rendered":"https:\/\/devbc2.co.za\/?page_id=593"},"modified":"2026-04-21T10:33:58","modified_gmt":"2026-04-21T10:33:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/maptsoft.com\/public\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”#f4f4f4″ global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ module_id=”faq” _builder_version=”4.27.4″ _module_preset=”default” width=”60%” width_tablet=”60%” width_phone=”85%” width_last_edited=”on|phone” max_width=”85%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”DM Sans||||||||” text_text_color=”#333333″ text_font_size=”1.9em” text_orientation=”center” custom_margin=”||5px||false|false” custom_padding=”|0px|0px|0px|false|false” custom_css_main_element=”font-weight: 600″ locked=”off” global_colors_info=”{}”]

FAQ<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” header_font=”DM Sans|700|||||||” header_text_align=”center” header_text_color=”#354559″ header_font_size=”4em” custom_margin=”||||false|false” custom_padding=”|0px|0px|0px|false|false” locked=”off” global_colors_info=”{}”]

General<\/span> Questions<\/h1>[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#354559″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#354559″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”3||divi||400″ icon_color=”#354559″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#354559″ toggle_font=”DM Sans|700|||||||” toggle_font_size=”1.3em” closed_toggle_font=”DM Sans|700|||||||” closed_toggle_font_size=”1.3em” body_font=”IBM Plex Sans|300|||||||” body_text_color=”#354559″ body_font_size=”1.2em” custom_padding=”|0px||0px|false|false” border_width_all=”0px” locked=”off” global_colors_info=”{}”][et_pb_accordion_item open=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_css_free_form=”selector {|| display: none;||}” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”What is Maptsoft?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

Maptsoft is a cloud-hosted SaaS platform for digital inspection, maintenance, and asset management.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”What Type of System is Maptsoft” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]Maptsoft is an EAM (Enterprise Asset Management) system. The system provides digital inspection and maintenance that helps you manage assets, work orders, inspections, and reporting from one central system. It works across industries and simplifies compliance, maintenance scheduling, and performance tracking \u2014 all in real time.[\/et_pb_accordion_item][et_pb_accordion_item title=”Who can use Maptsoft?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]Maptsoft is designed for enterprises, small and medium-sized businesses, and independent contractors. Whether you manage a few assets or thousands across multiple sites, Maptsoft scales to fit your operational needs.[\/et_pb_accordion_item][et_pb_accordion_item title=”Is Maptsoft cloud-based? ” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

Yes \u2014 Maptsoft is fully cloud-based, giving you secure access to your data anytime, anywhere, through your web browser or mobile app.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”What industries does Maptsoft serve?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]Maptsoft supports a wide range of industries including fire and safety, facilities management, mining, manufacturing, waste management, renewable energy, automotive, hygiene services and many more. Any business that relies on inspections, maintenance, or asset tracking can benefit from Maptsoft.[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”DM Sans||||||||” text_text_color=”#333333″ text_font_size=”1.9em” custom_margin=”||5px||false|false” custom_padding=”5vh|0px|0px|0px|false|false” custom_css_main_element=”font-weight: 600″ locked=”off” global_colors_info=”{}”]

Pricing and Subscription<\/p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#354559″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#354559″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”3||divi||400″ icon_color=”#354559″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#354559″ toggle_font=”DM Sans|700|||||||” toggle_font_size=”1.3em” closed_toggle_font=”DM Sans|700|||||||” closed_toggle_font_size=”1.3em” body_font=”IBM Plex Sans|300|||||||” body_text_color=”#354559″ body_font_size=”1.2em” custom_padding=”||||false|false” border_width_all=”0px” locked=”off” global_colors_info=”{}”][et_pb_accordion_item open=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_css_free_form=”selector {|| display: none;||}” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”How is Maptsoft priced?\u2028” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]Maptsoft uses an enterprise subscription model based on the size of your organisation, the number of users, and the estimated number of assets managed through the platform. This ensures flexible, scalable pricing that matches your business requirements.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer a free trial or demo?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]Yes, we offer live demonstrations and trial access so you can experience Maptsoft\u2019s features before subscribing. Simply contact our sales team to schedule a demo.[\/et_pb_accordion_item][et_pb_accordion_item title=”Are there setup or onboarding fees?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

Generally there are no setup or onboarding fees. We provide full implementation and onboarding support. Depending on the size and complexity of your setup, a once-off configuration fee may apply.<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”DM Sans||||||||” text_text_color=”#333333″ text_font_size=”1.9em” header_text_align=”left” custom_margin=”||5px||false|false” custom_padding=”5vh|0px|0px|0px|false|false” custom_css_main_element=”font-weight: 600″ locked=”off” global_colors_info=”{}”]

Features and Functionality<\/p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#354559″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#354559″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”3||divi||400″ icon_color=”#354559″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#354559″ toggle_font=”DM Sans|700|||||||” toggle_font_size=”1.3em” closed_toggle_font=”DM Sans|700|||||||” closed_toggle_font_size=”1.3em” body_font=”IBM Plex Sans|300|||||||” body_text_color=”#354559″ body_font_size=”1.2em” custom_padding=”||||false|false” border_width_all=”0px” locked=”off” global_colors_info=”{}”][et_pb_accordion_item open=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_css_free_form=”selector {|| display: none;||}” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”Can Maptsoft work offline?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

Absolutely. The Maptsoft Mobile App allows users to complete inspections, record data, and capture images even without an internet connection. All data automatically syncs once you\u2019re back online.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”What kind of reports can I generate?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

Maptsoft provides detailed reporting and analytics for inspections, maintenance, user activity, and asset performance. You can view data through dashboards or export reports in PDF, Excel, or CSV format.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Does Maptsoft integrate with other systems?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

Yes. Maptsoft integrates with various enterprise systems including ERP, maintenance, and document management platforms. Custom integrations can also be developed based on your requirements.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I customise inspection checklists or forms?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

Yes \u2014 all inspection checklists, forms, and workflows are fully customisable to match your industry standards, compliance requirements, and internal processes.<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”DM Sans||||||||” text_text_color=”#333333″ text_font_size=”1.9em” custom_margin=”||5px||false|false” custom_padding=”5vh|0px|0px|0px|false|false” custom_css_main_element=”font-weight: 600″ locked=”off” global_colors_info=”{}”]

Technical and Support<\/p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#354559″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#354559″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”3||divi||400″ icon_color=”#354559″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#354559″ toggle_font=”DM Sans|700|||||||” toggle_font_size=”1.3em” closed_toggle_font=”DM Sans|700|||||||” closed_toggle_font_size=”1.3em” body_font=”IBM Plex Sans|300|||||||” body_text_color=”#354559″ body_font_size=”1.2em” custom_padding=”||||false|false” border_width_all=”0px” locked=”off” global_colors_info=”{}”][et_pb_accordion_item open=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_css_free_form=”selector {|| display: none;||}” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”Is my data secure?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

Security is a top priority. Maptsoft uses enterprise-grade encryption, secure cloud hosting, and role-based user access to ensure your data is fully protected.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”What devices are supported?\u2028” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

Maptsoft works on desktop browsers for web access and via our Android and iOS mobile apps for field users. The mobile app is optimised for both smartphones and tablets.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”How often is Maptsoft updated?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

We continuously enhance the platform with new features, performance improvements, and security updates. Updates are automatically applied with no downtime for users.<\/p>[\/et_pb_accordion_item][et_pb_accordion_item title=”What support is available?\u2028” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

Our support team offers email and remote assistance for troubleshooting, training, and system configuration. Enterprise clients also receive dedicated account management and priority support.<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”DM Sans||||||||” text_text_color=”#333333″ text_font_size=”1.9em” custom_margin=”||5px||false|false” custom_padding=”5vh|0px|0px|0px|false|false” custom_css_main_element=”font-weight: 600″ locked=”off” global_colors_info=”{}”]

Getting Started<\/p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=”#354559″ open_toggle_background_color=”RGBA(255,255,255,0)” closed_toggle_text_color=”#354559″ closed_toggle_background_color=”RGBA(255,255,255,0)” toggle_icon=”3||divi||400″ icon_color=”#354559″ _builder_version=”4.27.4″ _module_preset=”default” toggle_text_color=”#354559″ toggle_font=”DM Sans|700|||||||” toggle_font_size=”1.3em” closed_toggle_font=”DM Sans|700|||||||” closed_toggle_font_size=”1.3em” body_font=”IBM Plex Sans|300|||||||” body_text_color=”#354559″ body_font_size=”1.2em” custom_padding=”||||false|false” border_width_all=”0px” locked=”off” global_colors_info=”{}”][et_pb_accordion_item open=”on” _builder_version=”4.27.4″ _module_preset=”default” custom_css_free_form=”selector {|| display: none;||}” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get started with Maptsoft?\u2028” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]You can contact us directly to schedule a demo or request a customised proposal. Once your account is set up, we\u2019ll guide you through onboarding, training, and system configuration.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can Maptsoft be branded for my company?” _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|0px|0px|0px|false|false” global_colors_info=”{}” open=”off”]

Yes \u2014 we offer optional white-labelling and branding options for enterprise clients who want to present Maptsoft under their own company identity.<\/p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

FAQGeneral QuestionsMaptsoft is a cloud-hosted SaaS platform for digital inspection, maintenance, and asset management.Maptsoft is an EAM (Enterprise Asset Management) system. The system provides digital inspection and maintenance that helps you manage assets, work orders, inspections, and reporting from one central system. It works across industries and simplifies compliance, maintenance scheduling, and performance tracking \u2014 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-593","page","type-page","status-publish","hentry"],"yoast_head":"\r\nFAQ | Maptsoft Digital Inspection Platform<\/title>\r\n<meta name=\"description\" content=\"Find answers about Maptsoft setup, pricing, integration, customization, mobile inspection app usage and platform support resources.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/maptsoft.com\/public\/faq\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta 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